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SHIPPING & RETURNS

Shipping Policy

  • Free ground shipping on Canadian orders of $125 CAD or more; $10 under that. Delivery takes 1 to 7 business days; most of Quebec and Ontario receive orders within 2 business days.

  • Express shipping ($50) is available on Canadian orders of $200 CAD or more.

  • United States: $30 expedited parcel, free on orders of $175 CAD or more, 4 to 7 business days, to the 48 contiguous states only.

  • We do not currently ship to Yukon, the Northwest Territories, Nunavut, Alaska or Hawaii. For any other destination, contact us and we will tell you if shipping can be arranged.

  • We try to ship the same day we receive your order.

Return & Exchange Policy

  • You can return items within 14 days of receiving them. Email info@dps-technologies.com with your order number, the items and the reason, and we will send you an RMA number. The RMA is valid for 14 days and must be written clearly on the outside of the box.

  • Ship returns to: DPS Technologies, RMA #____, E-Commerce Returns, 5079 Saint-Georges Street, Rawdon, Quebec J0K 1S0, Canada.

  • Items must be unused and in their original condition. You pay return shipping unless we made an error or the item is defective; in that case we send a prepaid label (Canada only).

  • "Special Order" items are built specially for you and can't be returned unless they are defective.

  • We refund to your original payment method within 10 business days of receiving the return. Original shipping is refunded only if we made an error or the item is defective.

  • For your protection, send returns with tracking and insurance; we are not responsible for returns lost or damaged on their way to us.

 

Damaged or missing items

If your order arrives damaged or incomplete, contact us within 7 days of delivery with photos and we will replace the item or refund you.

 

Warranty

Every product is tested before shipping. If a product is defective, contact us for a repair, replacement or refund. This policy does not limit the legal warranty provided by Quebec's Consumer Protection Act or any other consumer law: products must be fit for their intended use and last a reasonable time under normal use.

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